JOB DESCRIPTION

Employment: Full-Time Permanent

Salary: $40,000-$50,000

Location: Vancouver, BC

Join this leading Construction company as a Employee Support Representative. As part of our Employee Support Representative team, you will play a key role in supporting the delivery of full employee life cycle experiences. In your new role you will be responsible for providing tier 1 customer service to employees, managers, other internal teams and external parties. Your new position will see you address inquiries through various communication channels such as phone calls, chat messages, and written questions and act as the first point of contact for Employee Services. When necessary, the Employee Support Representative will pass along the query to the other relevant teams, all while maintaining the communication with the employee throughout to ensure excellent service delivery Day to day: • Respond to employee inquiries via phone, chat, and ServiceNow using knowledge base resources and internal records • Prepare and validate employment verification letters, ensuring policy compliance • Review and validate employee records in our HRIS Identify and report system issues or recurring inquiries to support continuous improvement • Collaborate with team members to troubleshoot and resolve issues, identifying root causes

REQUIRED SKILLS AND EXPERIENCE

• 1+ years of service center or equivalent human resources assistant experience preferred

• Excellent customer service using strong communication and listening skills Excellent attention to detail, with a high level of precision of data and accuracy in any deliverables

• Ability to work efficiently in a high demand, team oriented, and fast-paced environment

• Flexible with the ability to adapt to the changing needs of the organization

• The ability to maintain confidentiality

• Experience with Workday and ServiceNow is an asset

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.