Job Summary The Employment Advisor is a full-time contract position that will provide a variety of employment-related services in a highly professional, client-centric manner. Reporting to our Manager of Employment Services, our employment advisors are responsible for client intake and assessment, career coaching and case management, supporting clients by assisting to identify training options, job search assistance, interviewing skills, resume building and facilitation of workshops and information sessions for clients. OUR MISSION Our mission is helping those in our community overcome barriers to build lives. OUR VISION Our vision is a community where everyone has help, hope and opportunity. OUR VALUES We provide help, without judgement We are accountable to one another We treat everyone with respect We work collaboratively together We evolve by striving for excellence JOB DESCRIPTION Meet and engage with clients to determine each individual’s employment wants and needs, and establish an employment action plan based on these needs. Develop, implement and follow-through with employment and training goals for each client Explore, identify, and clarify client’s interests, skills, education and experience Assist clients with the exploration of career options including occupational and training requirements, and refer these clients when needed Assist clients with Better Jobs Ontario applications or applications for alternate training options / sources Assist with employment tools such as resumes, applications, interviews, job search strategies and training records Prepare workshop materials and facilitate sessions relating to career development Case management (electronic/paper), including but not limited to reports using various database applications and client retention tracking. Ability to promote client retention and client stewardship by following-up and remaining engaged with clients during and after their needs are met Perform customer satisfaction surveys with all clients Maintain knowledge of current labour market trends as well as the various resources in our community that can assist clients with their employment goals Developing and facilitating workshops on site, off site and online Meet and maintain weekly, monthly, quarterly or yearly targets Promote programs and services to attract new clients, as well as promote a positive environment within PC Works and relating services Assist with marketing and promotional events for the organization as a whole Coverage of resource area and reception desk when required Follow all Health and Safety rules and regulations provided by the organization Maintain professional behavior and report behavior that is in conflict with agency and office policies All other duties as assigned by our employment Ontario manager SKILLS AND ABILITIES REQUIRED Hands-on experience as a recruiter or experience within a human resourcing related position Completion of post-secondary education in human resources, or a related field Passionate and engaged in helping our clients with any employment related needs Relationship building and client-focused skills to support and motivate a diverse group of people, each with unique skills and circumstances. Efficiently and appropriately gauge the transferable skills of a client with potential job opportunities Ability to work efficiently in a fast-paced environment, and with a heavy caseload. Strong computer skills with various software applications and internet-based search engines Demonstrated experience in facilitating workshops Outstanding attention to accuracy and detail orientated when case noting and filing management/documentation Experience with full-cycle recruitment techniques and skills, and the ability to apply these skills for every client’s needs. Strong oral and written communication and presentation skills Ability to effectively and efficient pick up the phone and reach out to clients with employment opportunities Ability to work independently, and to remain accountable when working as part of a collaborative team Superior organizational skills with an ability to prioritize and multi-task Working knowledge of the Employment Ontario and Fedcap Program Guidelines is an asset Niagara Regional Police Clearance Certification required Start Date: As soon as possible