Business Operations Manager
About the role
About the Company Our client is a well-established, family-owned manufacturer of engineered industrial materials and custom-converted products. With roots going back 70 years and a generational transition now underway, this is a rare chance to step into a high-ownership leadership role with a direct line to ownership.
About the Role We're looking for an organized, hands-on leader who thrives on variety and wants real ownership — someone who can manage a team, keep operations running smoothly, and become a trusted decision-maker in the business.
The successful candidate is a clear, confident communicator with customers, suppliers, and staff alike. This person brings structure to ambiguity, is comfortable shifting between big-picture strategy and hands-on execution, and enjoys balancing time in the office with time on the production floor.
What You Will Do Lead the team: Manage, coach, and develop staff across operations; foster accountability and a positive shop-floor and office culture. Support sales: Partner with the sales team on customer requirements, costing, and quoting. Cost and quote: Prepare accurate cost estimates and customer quotations, balancing margin targets with competitiveness. Learn the process: Develop deep familiarity with the company's manufacturing, converting, and finishing operations so you can make informed operational decisions. Handle HR functions: Support hiring, onboarding, performance management, and employee relations. Improve systems: Use and improve ERP, MRP, and CRM systems to streamline workflows, improve visibility, and reduce manual work. Own execution: Keep day-to-day operations on track, coordinating procurement support, business prioritization, quality control, troubleshooting, health and safety, and general administration.
What You Bring 5+ years of experience in operations, production, or general management in a manufacturing environment Engineering or technical background/familiarity preferred Proven ability to manage, motivate, and lead a team by example Hands-on experience with ERP and MRP systems; familiarity with CRM tools Experience with costing, quoting, or estimating Some HR experience (hiring, performance management, or employee relations) is helpful Exceptional organizational skills and attention to detail Strong written and verbal communication skills Experience with workplace health and safety, including compliance and shop-floor safety practices
About StraussGroup - Executive Search Consultants
StraussGroup is considered the leader in Western New York for executive search. One of a few boutique search firms to contend with more notable national names, we pride ourselves by vying for and winning over customers who believed larger firms were better firms. We welcome the opportunity to speak with your company to share more about StraussGroup, and what distinguishes us.
We work with our clients to develop a customized solution that best fits their hiring needs; we offer retained solutions, dedicated solutions, contingent solutions, or a contract staffing option.
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Business Operations Manager
About the role
About the Company Our client is a well-established, family-owned manufacturer of engineered industrial materials and custom-converted products. With roots going back 70 years and a generational transition now underway, this is a rare chance to step into a high-ownership leadership role with a direct line to ownership.
About the Role We're looking for an organized, hands-on leader who thrives on variety and wants real ownership — someone who can manage a team, keep operations running smoothly, and become a trusted decision-maker in the business.
The successful candidate is a clear, confident communicator with customers, suppliers, and staff alike. This person brings structure to ambiguity, is comfortable shifting between big-picture strategy and hands-on execution, and enjoys balancing time in the office with time on the production floor.
What You Will Do Lead the team: Manage, coach, and develop staff across operations; foster accountability and a positive shop-floor and office culture. Support sales: Partner with the sales team on customer requirements, costing, and quoting. Cost and quote: Prepare accurate cost estimates and customer quotations, balancing margin targets with competitiveness. Learn the process: Develop deep familiarity with the company's manufacturing, converting, and finishing operations so you can make informed operational decisions. Handle HR functions: Support hiring, onboarding, performance management, and employee relations. Improve systems: Use and improve ERP, MRP, and CRM systems to streamline workflows, improve visibility, and reduce manual work. Own execution: Keep day-to-day operations on track, coordinating procurement support, business prioritization, quality control, troubleshooting, health and safety, and general administration.
What You Bring 5+ years of experience in operations, production, or general management in a manufacturing environment Engineering or technical background/familiarity preferred Proven ability to manage, motivate, and lead a team by example Hands-on experience with ERP and MRP systems; familiarity with CRM tools Experience with costing, quoting, or estimating Some HR experience (hiring, performance management, or employee relations) is helpful Exceptional organizational skills and attention to detail Strong written and verbal communication skills Experience with workplace health and safety, including compliance and shop-floor safety practices
About StraussGroup - Executive Search Consultants
StraussGroup is considered the leader in Western New York for executive search. One of a few boutique search firms to contend with more notable national names, we pride ourselves by vying for and winning over customers who believed larger firms were better firms. We welcome the opportunity to speak with your company to share more about StraussGroup, and what distinguishes us.
We work with our clients to develop a customized solution that best fits their hiring needs; we offer retained solutions, dedicated solutions, contingent solutions, or a contract staffing option.