Executive Director, Employee Services, Finance & Business Operations
About the role
Job Summary
In accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic directions of Provincial Health Services Authority (PHSA), safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
PHSA plans, manages and evaluates selected specialty and province-wide health care services across BC, working with the five geographic health authorities to deliver province-wide solutions that improve the health of British Columbians. PHSA embodies values that reflect a commitment to excellence.
The Executive Director (ED), Employee Services reports to the Vice President, Finance and Business Operations and Chief Financial Officer, and is accountable for directing and overseeing payroll, employee records & benefits, workforce management services, and related business applications that support payroll and human resources across multiple health authorities in a complex provincial environment. The position does this while delivering on the department’s three goals of engaging and inspiring teams, growing a culture of client-centered service, and ensuring continuous improvement & operational excellence.
In collaboration with the VP/Chief Financial Officer and other executive members, this position makes decisions on behalf of PHSA that have broad organizational and provincial implications and complexity. The ED provides strategic and operational leadership to ensure effective service delivery, operational excellence, key partner engagement, and continuous improvement in support of organizational priorities. The role also supports the implementation of strategic and operational initiatives within an evolving provincial service delivery environment.
Duties/Accountabilities
Works as a member of PHSA’s leadership team to advance the purpose, vision and values of the organization in support of the mandate and service plan deliverables, including contributing to enterprise-wide transformation and system evolution. As a senior member of the Finance and Business Operations Department, contributes to organizational strategy, planning and problem solving, while leading a large staff. Provides strategic and operational guidance to a large, multidisciplinary (payroll, employee records & benefits, and workforce management) province-wide team to support the overall objectives and delivery of effective, efficient and culturally safe client service. Provides leadership in managing organizational change and supporting evolving service delivery models, ensuring continuity of service, workforce stability, and effective partner alignment. Plans for future growth and improved service levels and effectiveness by monitoring and evaluating program performance and the achievement of PHSA goals within an evolving provincial service delivery context. Continually seeks opportunities for continuous improvement, operational excellence and alignment with emerging organizational models. Manages and ensures the effective and efficient utilization of the portfolio operating and capital budgets, allocates resources and approves budget recommendations. This includes providing periodic reports, forecast projections, and initiating current and future service adjustments. Establishes strong working relationships including internally with the Executive Leadership Team members and other organizational leaders, and externally with HA executive partners, Ministry of Health executives, and PHSA Board Members. Coaches, guides and models key behaviours to create a respectful and motivating team environment that supports individual and group performance. Builds an idea-friendly organizational culture with a cornerstone of innovation. Represents PHSA and its interests at various venues in discussions and/or negotiations with government, and the regional HA providing or requiring support services from the organization. This includes developing and negotiating service level agreements and supporting metrics to ensure quality and clarity between all partners and parties. Fosters key contacts with executive leaders, senior leaders, partners within HA, external consultants/vendors and unions as well as partners at all levels to consult, obtain feedback, negotiate and ensure commitment to service delivery and advancement of organizational priorities. Develops effective and efficient communication mechanisms through continual liaison and negotiation with all customers and internal and external partners to address issues, and identify improvements to maximize efficiencies. Supports PHSA’s North Star Priorities and the eradication of Indigenous-specific racism through thoughtful and inclusive leadership and meaningful efforts.
Qualifications
A level of education, training, and experience equivalent to a Master’s degree in Business Administration, Management, Human Resources, Accounting or Finance and a minimum of fifteen (15) years of experience in senior management leadership roles navigating in a complex partner environment, that includes experience with project management, strategic planning, budgeting, and leading large-scale organizational change and transformation initiatives within complex, multi-partner environments. A professional designation (e.g. CPA, CPHR, PMP) is desirable and experience in provincial government or healthcare is an asset.
Brings an understanding of Indigenous-specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated leadership in breaking down barriers and ensuring an environment of belonging and Indigenous Cultural Safety. Proven ability to manage and develop a team, while promoting a healthy work environment that encourages innovation, laughter and empowerment. Considerable knowledge of and experience in exercising independent judgment in reaching decisions when dealing with issues and functional responsibilities. Demonstrated ability to build positive relationships with senior partners. Demonstrated strategic and decisive leadership capabilities in the areas of leading self, caring about and engaging others, driving change, and achieving results. Excellent communication skills (verbal and written) with an ability to safely facilitate, negotiate, and persuade others while influencing change and decision making within a broad organizational perspective. There must be a sincere interest and passion for healthcare and public service. Demonstrated creativity and problem-solving ability to manage provincial programs. Client-service orientation, as is the ability to continuously seek and improve service delivery, standards and practices. Demonstrated ability to identify emerging initiatives, trends and industry best practices while ensuring full consideration in the development and implementation of service delivery goals and objectives. Experience supporting or leading large-scale service transitions, consolidations, or shared services models (e.g., provincial or multi-organization environments) is highly desirable.
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Executive Director, Employee Services, Finance & Business Operations
About the role
Job Summary
In accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic directions of Provincial Health Services Authority (PHSA), safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
PHSA plans, manages and evaluates selected specialty and province-wide health care services across BC, working with the five geographic health authorities to deliver province-wide solutions that improve the health of British Columbians. PHSA embodies values that reflect a commitment to excellence.
The Executive Director (ED), Employee Services reports to the Vice President, Finance and Business Operations and Chief Financial Officer, and is accountable for directing and overseeing payroll, employee records & benefits, workforce management services, and related business applications that support payroll and human resources across multiple health authorities in a complex provincial environment. The position does this while delivering on the department’s three goals of engaging and inspiring teams, growing a culture of client-centered service, and ensuring continuous improvement & operational excellence.
In collaboration with the VP/Chief Financial Officer and other executive members, this position makes decisions on behalf of PHSA that have broad organizational and provincial implications and complexity. The ED provides strategic and operational leadership to ensure effective service delivery, operational excellence, key partner engagement, and continuous improvement in support of organizational priorities. The role also supports the implementation of strategic and operational initiatives within an evolving provincial service delivery environment.
Duties/Accountabilities
Works as a member of PHSA’s leadership team to advance the purpose, vision and values of the organization in support of the mandate and service plan deliverables, including contributing to enterprise-wide transformation and system evolution. As a senior member of the Finance and Business Operations Department, contributes to organizational strategy, planning and problem solving, while leading a large staff. Provides strategic and operational guidance to a large, multidisciplinary (payroll, employee records & benefits, and workforce management) province-wide team to support the overall objectives and delivery of effective, efficient and culturally safe client service. Provides leadership in managing organizational change and supporting evolving service delivery models, ensuring continuity of service, workforce stability, and effective partner alignment. Plans for future growth and improved service levels and effectiveness by monitoring and evaluating program performance and the achievement of PHSA goals within an evolving provincial service delivery context. Continually seeks opportunities for continuous improvement, operational excellence and alignment with emerging organizational models. Manages and ensures the effective and efficient utilization of the portfolio operating and capital budgets, allocates resources and approves budget recommendations. This includes providing periodic reports, forecast projections, and initiating current and future service adjustments. Establishes strong working relationships including internally with the Executive Leadership Team members and other organizational leaders, and externally with HA executive partners, Ministry of Health executives, and PHSA Board Members. Coaches, guides and models key behaviours to create a respectful and motivating team environment that supports individual and group performance. Builds an idea-friendly organizational culture with a cornerstone of innovation. Represents PHSA and its interests at various venues in discussions and/or negotiations with government, and the regional HA providing or requiring support services from the organization. This includes developing and negotiating service level agreements and supporting metrics to ensure quality and clarity between all partners and parties. Fosters key contacts with executive leaders, senior leaders, partners within HA, external consultants/vendors and unions as well as partners at all levels to consult, obtain feedback, negotiate and ensure commitment to service delivery and advancement of organizational priorities. Develops effective and efficient communication mechanisms through continual liaison and negotiation with all customers and internal and external partners to address issues, and identify improvements to maximize efficiencies. Supports PHSA’s North Star Priorities and the eradication of Indigenous-specific racism through thoughtful and inclusive leadership and meaningful efforts.
Qualifications
A level of education, training, and experience equivalent to a Master’s degree in Business Administration, Management, Human Resources, Accounting or Finance and a minimum of fifteen (15) years of experience in senior management leadership roles navigating in a complex partner environment, that includes experience with project management, strategic planning, budgeting, and leading large-scale organizational change and transformation initiatives within complex, multi-partner environments. A professional designation (e.g. CPA, CPHR, PMP) is desirable and experience in provincial government or healthcare is an asset.
Brings an understanding of Indigenous-specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated leadership in breaking down barriers and ensuring an environment of belonging and Indigenous Cultural Safety. Proven ability to manage and develop a team, while promoting a healthy work environment that encourages innovation, laughter and empowerment. Considerable knowledge of and experience in exercising independent judgment in reaching decisions when dealing with issues and functional responsibilities. Demonstrated ability to build positive relationships with senior partners. Demonstrated strategic and decisive leadership capabilities in the areas of leading self, caring about and engaging others, driving change, and achieving results. Excellent communication skills (verbal and written) with an ability to safely facilitate, negotiate, and persuade others while influencing change and decision making within a broad organizational perspective. There must be a sincere interest and passion for healthcare and public service. Demonstrated creativity and problem-solving ability to manage provincial programs. Client-service orientation, as is the ability to continuously seek and improve service delivery, standards and practices. Demonstrated ability to identify emerging initiatives, trends and industry best practices while ensuring full consideration in the development and implementation of service delivery goals and objectives. Experience supporting or leading large-scale service transitions, consolidations, or shared services models (e.g., provincial or multi-organization environments) is highly desirable.