Description What You’ll Do In this role, you will spearhead initiatives that drive measurable outcomes for the TRL team. You will be the architect of our performance strategy—staying ahead of trends, anticipating field needs, and executing programs that enable our frontline teams to succeed. You will have accountability for multiple areas of the TRL team member lifecycle including talent and performance development. You will be responsible for the following:

Define performance-driven program strategy: Identify future performance gaps and opportunities, establish desired outcomes/measures, design initiatives and roadmap that directly impact business results

Stay connected to the field: Regularly engage with TRL teams to understand frontline challenges, barriers, and enablers; translate field insights into actionable program strategy and continuously refine approach based on real-world feedback

Champion frontline advocacy: Serve as a strong voice representing TRL team interests on cross-functional teams; ensure field perspectives are embedded in all program development and delivery

Leverage data and emerging tools: Analyze performance results using data analytics and emerging technologies (including AI) to inform strategy, identify trends, and drive continuous improvement

Lead change management and adoption: Execute programs, drive adoption, and reinforce initiatives to ensure sustained impact

Stay ahead of the curve: Monitor trends and advancements in organizational effectiveness, talent development, and emerging technologies; identify opportunities to innovate and enhance how we develop, motivate, and retain top talent

Provide strategic updates: Communicate regular program roadmap updates and performance insights to senior leaders

Qualifications  What You’ll Bring:

Superior collaborator: You partner effectively in a cross-functional environment and thrive as a connector between frontline teams and corporate initiatives

Strong field advocate: You are a genuine voice for the frontline: you listen deeply, understand their challenges, and champion their interests on cross-functional teams

Exceptional communicator: You can articulate vision and ideas clearly at both team member and executive levels; you "sell" ideas with authenticity and influence

Comfortable with AI and emerging tools: You embrace new technologies and are eager to leverage AI and data analytics to drive insights and improve program effectiveness

Flexible and influential: You know when to guide and support versus direct and drive; you influence effectively without direct authority and adapt your approach based on context

Self-directed and resilient: You thrive in fast-paced, ambiguous environments; you take ownership and drive results even when the path forward isn't clear

Strategic integrator: You see the big picture, understand how your work interconnects with other teams' priorities, and proactively align initiatives for maximum impact

Future-focused: You anticipate trends, think strategically about what's next, and are energized by the opportunity to shape the future of performance and talent development

  Great to Haves:

Experience in sales performance management and/or sales program development 

Post secondary education in Business, Human Resources or Organizational Psychology (or equivalent experience)

Bi-lingual (French & English)