Manager of Clinical Operations
Avantages principaux
About the role
Why Choose Bayshore? We Offer: Top Industry Wages: Earn top wages for the critical work you do, reflecting your skills and dedication Comprehensive Benefits: Enjoy company-sponsored health and dental benefits for you and your family, ensuring your well-being. Retirement Savings Plan: Benefit from a company-contributed retirement savings plan to help secure your financial future Paid Time Off: Including sick days, orientation, and training Travel Compensation: Competitive compensation for your travel, recognizing the importance of your time and effort Efficient Schedules: Experience work schedules designed to maximize care time and minimize travel, enhancing your work-life balance Career Advancement: Opportunities for professional advancement and growth Mobile Devices: Provided for easy documentation and communication Supportive Management: Accessible clinical managers and schedulers who value and support your work. Work Environment Collaborative Team Atmosphere: Work alongside a dedicated team of healthcare professionals who are committed to providing the highest quality of care Client-Centered Care: Focus on building strong, trusting relationships with clients and their families Flexible Work Schedules: Designed to balance your professional and personal life Ongoing Training and Development: Continuous training to advance your skills and enhance your ability to provide outstanding client care Safe and Supportive Environment: Adherence to strict health and safety protocols to ensure the well-being of both staff and clients. The Director of Clinical Management, under the direction of the Area Director, is accountable for the delivery of quality care and service to clients and ensures compliance with internal and external professional practice standards. S/he recruits and supervises Managers of Clinical Practice and oversees the recruitment and supervision of Field employees. Assuring consistent, appropriate, cost effective care by actively managing client’s needs, contract requirements, Company policy compliance, and financial objectives, the Director of Clinical Management leads the development of clinical programs. S/he assumes overall responsibility for Branch Office operations in the absence of the Area Director. DUTIES AND RESPONSIBILITIES Oversee all clinical activities being delivered by the branch. Ensure adherence to all clinical policies by branch and field staff. Provide guidance to Managers of Clinical Practice as requested or needed to ensure compliance with all relevant federal and provincial legislated standards of professional practice as well as internal policies. Liaise with referring agencies and clients as necessary and ensure that identified client concerns and complaints are satisfactorily addressed and documented in a timely manner. Lead the implementation of client satisfaction initiatives. Demonstrate knowledge of Standards of Practice guidelines of Provincial regulating body. Liaise with Provincial regulating body as required. Manage human resources including the recruitment, selection, performance review and discipline of Managers of Clinical Practice, Nursing Supervisors and licensed nurses as appropriate; interpret and implement relevant policies; assist with the recruitment and selection of Administrative and Supervisory employees as requested. Lead the implementation of modified work programs for Field employees and office employees. Ensure that orientation and in-service programs are conducted for Managers of Clinical Practice/ Nursing Supervisors; guide the development of continuing education and training programs for Managers of Clinical Practice, Nursing Supervisors and licensed employees as appropriate. Assist the Area Director with the development and writing of Proposals and Contractual Agreements for service delivery. Lead the development, implementation and evaluation of clinical programs; participate in the review and/or development of clinical nursing policies and procedures as appropriate. Assist the Area Director with the development, implementation and evaluation of the annual business and marketing plans; participate in marketing initiatives as appropriate. Coordinate and lead quality activities and continuous improvement initiatives related to client care in keeping with the company’s Quality Management System; lead internal auditing activities. Promote Bayshore Home Health through participation in local healthcare, business committees and community events. Complete all required weekly, monthly and annual reports. Assume responsibility for Branch Office operations in the absence of the Area Director. Participate in ongoing internal and/or external continuing education activities. Adhere to Bayshore Policies and Procedures. Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System. Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns. Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident. Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel. Complete other tasks as requested.
Education Graduation from an accredited School of Nursing, preferably with a Bachelor of Nursing degree; current registration with the provincial regulating body. Experience At least five years of recent experience with progressive responsibility as a Manager of Clinical Practice or Manager, preferably in a community setting; strong track record in leading the development and evaluation of training programs; demonstrated ability to manage all aspects of human resources and integrate company policies and procedures; experience in business development is preferred. Other Skills and Abilities Exceptional interpersonal skills and ability to handle difficult situations in an objective consistent manner; ability to work independently and effectively lead a team; demonstrated knowledge of personal computers and related software such as Windows; commitment to continual learning; above average report writing and communication skills; valid driver’s license; evidence of current CPR certification; solid knowledge of the principles, practices and methods of community nursing and service delivery to clients as well as the principles of program development, implementation and evaluation. For Quebec, bilingualism is required. Internal candidates must have a demonstrated track record of achievement as a Manager of Clinical Practice or as a Field Registered Nurse and have
About Bayshore HealthCare
At Bayshore, we believe in creating special moments for our clients each and every day, whether at the bedside, on the phone or in the clinic. These moments touch the lives of our clients and our employees, and they guide the way we run our business. These moments inspire, change and encourage us. They are what we call the Bayshore difference.
Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian-owned company.
With over 100 locations across the country, including home care offices, pharmacies and infusion clinics, Bayshore has more than 13,000 staff members and provides care to over 350,000 clients. We are dedicated to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own home. See what some of our clients have to say about their experience with Bayshore. We have been a recipient of Canada’s Best Managed Companies award since 2006.
Chez Bayshore, nous croyons en la création de moments spéciaux pour nos clients, chaque jour, que ce soit à leur chevet, au téléphone ou dans une clinique. Nous cherchons à améliorer la qualité de vie, la dignité et l’autonomie de tous les Canadiens, en fournissant des plans de soins personnalisés et des solutions qui permettent à nos clients de rester dans le confort de leur propre foyer.
Bayshore, une entreprise exclusivement canadienne, est l’un des plus importants fournisseurs de services de santé à domicile et en milieu communautaire au Canada. Avec plus de 100 établissements à travers le pays, y compris des succursales dédiées à la prestation de soins à domicile, des pharmacies et des cliniques de perfusion, Bayshore compte au-delà de 13 000 employés et prodigue des soins à plus de 350 000 clients.
AP-2000672
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Manager of Clinical Operations
Avantages principaux
About the role
Why Choose Bayshore? We Offer: Top Industry Wages: Earn top wages for the critical work you do, reflecting your skills and dedication Comprehensive Benefits: Enjoy company-sponsored health and dental benefits for you and your family, ensuring your well-being. Retirement Savings Plan: Benefit from a company-contributed retirement savings plan to help secure your financial future Paid Time Off: Including sick days, orientation, and training Travel Compensation: Competitive compensation for your travel, recognizing the importance of your time and effort Efficient Schedules: Experience work schedules designed to maximize care time and minimize travel, enhancing your work-life balance Career Advancement: Opportunities for professional advancement and growth Mobile Devices: Provided for easy documentation and communication Supportive Management: Accessible clinical managers and schedulers who value and support your work. Work Environment Collaborative Team Atmosphere: Work alongside a dedicated team of healthcare professionals who are committed to providing the highest quality of care Client-Centered Care: Focus on building strong, trusting relationships with clients and their families Flexible Work Schedules: Designed to balance your professional and personal life Ongoing Training and Development: Continuous training to advance your skills and enhance your ability to provide outstanding client care Safe and Supportive Environment: Adherence to strict health and safety protocols to ensure the well-being of both staff and clients. The Director of Clinical Management, under the direction of the Area Director, is accountable for the delivery of quality care and service to clients and ensures compliance with internal and external professional practice standards. S/he recruits and supervises Managers of Clinical Practice and oversees the recruitment and supervision of Field employees. Assuring consistent, appropriate, cost effective care by actively managing client’s needs, contract requirements, Company policy compliance, and financial objectives, the Director of Clinical Management leads the development of clinical programs. S/he assumes overall responsibility for Branch Office operations in the absence of the Area Director. DUTIES AND RESPONSIBILITIES Oversee all clinical activities being delivered by the branch. Ensure adherence to all clinical policies by branch and field staff. Provide guidance to Managers of Clinical Practice as requested or needed to ensure compliance with all relevant federal and provincial legislated standards of professional practice as well as internal policies. Liaise with referring agencies and clients as necessary and ensure that identified client concerns and complaints are satisfactorily addressed and documented in a timely manner. Lead the implementation of client satisfaction initiatives. Demonstrate knowledge of Standards of Practice guidelines of Provincial regulating body. Liaise with Provincial regulating body as required. Manage human resources including the recruitment, selection, performance review and discipline of Managers of Clinical Practice, Nursing Supervisors and licensed nurses as appropriate; interpret and implement relevant policies; assist with the recruitment and selection of Administrative and Supervisory employees as requested. Lead the implementation of modified work programs for Field employees and office employees. Ensure that orientation and in-service programs are conducted for Managers of Clinical Practice/ Nursing Supervisors; guide the development of continuing education and training programs for Managers of Clinical Practice, Nursing Supervisors and licensed employees as appropriate. Assist the Area Director with the development and writing of Proposals and Contractual Agreements for service delivery. Lead the development, implementation and evaluation of clinical programs; participate in the review and/or development of clinical nursing policies and procedures as appropriate. Assist the Area Director with the development, implementation and evaluation of the annual business and marketing plans; participate in marketing initiatives as appropriate. Coordinate and lead quality activities and continuous improvement initiatives related to client care in keeping with the company’s Quality Management System; lead internal auditing activities. Promote Bayshore Home Health through participation in local healthcare, business committees and community events. Complete all required weekly, monthly and annual reports. Assume responsibility for Branch Office operations in the absence of the Area Director. Participate in ongoing internal and/or external continuing education activities. Adhere to Bayshore Policies and Procedures. Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System. Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns. Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident. Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel. Complete other tasks as requested.
Education Graduation from an accredited School of Nursing, preferably with a Bachelor of Nursing degree; current registration with the provincial regulating body. Experience At least five years of recent experience with progressive responsibility as a Manager of Clinical Practice or Manager, preferably in a community setting; strong track record in leading the development and evaluation of training programs; demonstrated ability to manage all aspects of human resources and integrate company policies and procedures; experience in business development is preferred. Other Skills and Abilities Exceptional interpersonal skills and ability to handle difficult situations in an objective consistent manner; ability to work independently and effectively lead a team; demonstrated knowledge of personal computers and related software such as Windows; commitment to continual learning; above average report writing and communication skills; valid driver’s license; evidence of current CPR certification; solid knowledge of the principles, practices and methods of community nursing and service delivery to clients as well as the principles of program development, implementation and evaluation. For Quebec, bilingualism is required. Internal candidates must have a demonstrated track record of achievement as a Manager of Clinical Practice or as a Field Registered Nurse and have
About Bayshore HealthCare
At Bayshore, we believe in creating special moments for our clients each and every day, whether at the bedside, on the phone or in the clinic. These moments touch the lives of our clients and our employees, and they guide the way we run our business. These moments inspire, change and encourage us. They are what we call the Bayshore difference.
Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian-owned company.
With over 100 locations across the country, including home care offices, pharmacies and infusion clinics, Bayshore has more than 13,000 staff members and provides care to over 350,000 clients. We are dedicated to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own home. See what some of our clients have to say about their experience with Bayshore. We have been a recipient of Canada’s Best Managed Companies award since 2006.
Chez Bayshore, nous croyons en la création de moments spéciaux pour nos clients, chaque jour, que ce soit à leur chevet, au téléphone ou dans une clinique. Nous cherchons à améliorer la qualité de vie, la dignité et l’autonomie de tous les Canadiens, en fournissant des plans de soins personnalisés et des solutions qui permettent à nos clients de rester dans le confort de leur propre foyer.
Bayshore, une entreprise exclusivement canadienne, est l’un des plus importants fournisseurs de services de santé à domicile et en milieu communautaire au Canada. Avec plus de 100 établissements à travers le pays, y compris des succursales dédiées à la prestation de soins à domicile, des pharmacies et des cliniques de perfusion, Bayshore compte au-delà de 13 000 employés et prodigue des soins à plus de 350 000 clients.
AP-2000672