Who We Are Carefor is Eastern Ontario’s largest home care and community support services not-for-profit, with over 1,200 employees operating in Eastern Counties, Ottawa, and Pembroke-Renfrew County. The founding chapter of the Victorian Order of Nurses, Carefor has been helping seniors and people living with disabilities in Eastern Ontario live with choice and dignity since 1897. For our staff, we are proud to help them be the best they can be both now and into the future. Through comprehensive onboarding and continual training, you are continuously improving your professional practice with Carefor; and with the HOOPP pension plan, great benefits and a flexible schedule, we’re looking out for you and your family. At Carefor, we know our work matters, and we’re proud of the impact we have in people’s lives. Overview Under the direction of the Manager, Ottawa Inner-City Health (OICH), the Supervisor, Ottawa Inner-City Health (OICH) is responsible for daily delivery of services provided by Client Care Workers (CCWs), including staff services issues. The Supervisor organizes and supports the orientation of new staff, identifies and follows up with job performance issues, collaborates with the OICH clinical team to ensure CCWs follow the care plan and all updates. The Supervisor ensures delegation of controlled acts are implemented as per regulation, and that CCWs are trained to provide the level of care. The Supervisor participates in client case conferences, works with the Professional Practice Leader to provide ongoing professional development, training, coaching, and assessments. The Supervisor completes regular performance reviews. The Supervisor, in collaboration with the Manager, promotes information technology to make informed decisions and create efficiencies and innovative practices for the programs and services in the Ottawa Inner-City Health program. This is a 6-month term position. Responsibilities Oversees and assists the Manager with the overall clinical Supports the Manager to oversee the Carefor CCWs assigned to OICH. Acts as a resource, support and mentor to the OICH staff and provides coaching, education, and instruction to encourage staff to attain individual and operational performance objectives. Completes performance reviews on assigned OICH Identifies and discusses with the Manager employee issues which require disciplinary action and ensures documentation is complete to support the disciplinary process. Contributes to human resources management, including labour and employee relations, discipline, health and safety, continuing education, performance development, recognition of staff and orientation, coaching, and delegation as required. Assists the Manager in employee recruitment process, anticipates and monitors staffing needs and initiates appropriate action to obtain/maintain an adequate complement of staff. Collaborates with the Client Servies Coordination team for staffing needs and ensures to communicate with OICH for any coverage issue and replacement plans. Investigates and evaluates client and staff concerns/complaints and implements appropriate resolutions. Understands, promotes, and communicates the value, purpose, and relationship of the Ottawa Inner-City Health program to Carefor. Evaluates processes and implements strategies to increase efficiency and continuously promote quality improvement. Develops procedures for all business practices in OICH and evaluates and revises policies and procedures on an ongoing basis to reflect changes in practice and requirements from funder or partner organization. Analyzes data to determine staffing complement in collaboration with the Works in collaboration with the OICH team and client/family to develop the initial Client Care Plan, revising as required, and completes Safety Assessments. Completes interim reports on clients every six months, and as requested by funder or partner organizations. Ensures that the quality of client care delivery is consistent with the standards of practice and regulatory requirements of the College of Nurses of Ontario (CNO) and any other governing regulatory body, as well as with the mission, vision, values and strategic plan of Carefor. Meets the contractual terms set forth by external/funding partners and maintains communication with these partners as needed. Participates in management on call Assists with operation of the program in the Manager’s absence Makes recommendations regarding CCW placement and schedules Qualifications Registered Practical Nurse required 3+ years community experience in nursing or Ottawa Inner-City Health; an asset Demonstrated supervisory experience and the ability to delegate tasks and regulatory controlled acts as required Proficiency in MS Office Programs and Database Management Strong observation, assessment and problem-solving skills Highly developed organizational and interpersonal skills Excellent communication skills and an understanding of effective communication methods when dealing with a culturally diverse and vulnerable population Strong clinical assessment skills Strong problem solving and decision-making ability Ability to work collaboratively as a member of an interdisciplinary team A vehicle and a valid Ontario Driver’s license; required Ability to manage competing demands Demonstrated flexibility and adaptability What We Offer Competitive wages Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP) Paid Orientation Paid professional development and training Employee Assistance Program EDI Statement Carefor values equity, diversity and inclusion in all its forms and recruits qualified individuals at all occupational levels that reflect the diversity of our clients and our community. We are committed to providing inclusive, barrier-free recruitment and selection processes and a work environment that supports our diverse workforce. If you require accommodations at any stage of the recruitment process, please let your recruiter know when contacted. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.