Customer service representative, HR (contract)
About the role
At UAP, we believe in nurturing talent at every level of our organization. As a growing player in our team, we're dedicated to providing opportunities for learning and development. We're seeking a motivated and enthusiastic HR colleague to join our team and embark on an exciting journey!
Job Description
Temporary position until the end of September
Are you passionate about customer service and eager to play a key role in the employee experience? Do you enjoy solving problems, providing solutions, and working in a collaborative environment? This position is for you!
You will be the first point of contact for GPC Canada employees, answering their questions and supporting them on a variety of human resources-related topics. You will help create an exceptional employee experience by building strong relationships and providing fast, accurate, and friendly service.
Your main responsibilities:
Respond to employee inquiries via phone or by our ticketing system ServiceNow, providing fast, courteous, and efficient service; Serve as the first point of contact for all HR inquiries, determine the necessary actions to resolve them, and escalate complex situations to Level 2 technicians; Provide clear and accurate information about HR policies, procedures, and processes;
Qualifications
To join our team, you need:
A minimum of 1 year of experience in customer service (preferably in a call center). Ability to simultaneously manage multiple systems, emails, and phone calls. Bilingual in French and English, both spoken and written, as you will need to collaborate with colleagues and clients across Canada.
Additional Information
UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.
About NAPA Canada
NAPA Auto Parts is the largest Canadian distribution network of vehicle replacement parts. It is made up of 9 distribution centres, nearly 600 NAPA Auto Parts stores, over 50 NAPA CMAX paint and body shop supply stores and almost 100 years of history!
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Customer service representative, HR (contract)
About the role
At UAP, we believe in nurturing talent at every level of our organization. As a growing player in our team, we're dedicated to providing opportunities for learning and development. We're seeking a motivated and enthusiastic HR colleague to join our team and embark on an exciting journey!
Job Description
Temporary position until the end of September
Are you passionate about customer service and eager to play a key role in the employee experience? Do you enjoy solving problems, providing solutions, and working in a collaborative environment? This position is for you!
You will be the first point of contact for GPC Canada employees, answering their questions and supporting them on a variety of human resources-related topics. You will help create an exceptional employee experience by building strong relationships and providing fast, accurate, and friendly service.
Your main responsibilities:
Respond to employee inquiries via phone or by our ticketing system ServiceNow, providing fast, courteous, and efficient service; Serve as the first point of contact for all HR inquiries, determine the necessary actions to resolve them, and escalate complex situations to Level 2 technicians; Provide clear and accurate information about HR policies, procedures, and processes;
Qualifications
To join our team, you need:
A minimum of 1 year of experience in customer service (preferably in a call center). Ability to simultaneously manage multiple systems, emails, and phone calls. Bilingual in French and English, both spoken and written, as you will need to collaborate with colleagues and clients across Canada.
Additional Information
UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.
About NAPA Canada
NAPA Auto Parts is the largest Canadian distribution network of vehicle replacement parts. It is made up of 9 distribution centres, nearly 600 NAPA Auto Parts stores, over 50 NAPA CMAX paint and body shop supply stores and almost 100 years of history!