In Office Requirement: 5 days per week in office. Occasional after hours.

Location: Plus Company Canada Inc.

Reports to: Talent Director, Employee Experience

Position Overview

At Plus Company, we unabashedly believe that anything is possible. The Workplace Experience & Operations Business Partner/Manager plays a pivotal role in shaping our workspace's ambiance, functionality, and community. This position demands a dynamic individual who bridges the gap between high-level cultural strategy, operational excellence, and facilities management, acting as the primary point of contact for all workplace needs to deliver the best employee experience.

You will act as the heartbeat and soundboard of the office—curating how people feel when they are at work, leading day-to-day workplace operations, and executing agency-wide events while maintaining oversight of safety, security, and vendor relationships to foster a creative and high-performing environment.

Key ResponsibilitiesCultural Ambassadorship & Community Engagement

Drive Workplace Culture: Embody and promote the company's values, fostering a positive, vibrant, and inclusive office environment through engagement initiatives, events, and communications. Internal Communications: Draft and distribute engaging internal newsletters, calendars, announcements, and updates. Master the art of the quick, witty update to keep the agency aligned on everything from social calendars to workplace policies. Be able to put together a strategic comms plan in the event of an emergency situation. Creative Programming: Develop and implement initiatives that promote workplace diversity, equity, and inclusion, collaborating with teams to curate themed events, workshops, and activities. Wellness & Learning Initiatives: Cultivate a culture of continuous learning and well-being by organizing lunch-and-learns, skill-building workshops, fitness challenges, and mental health awareness resources. EDI Lense: Partner with our EDI team and Employee Resource Groups to promote our EDI goals and values. Ie thinking about initiatives that we are supporting as an organization and booking vendors that align with those initiatives. Problem Solving: Resolve complex and/or delicate problems and identify appropriate responses and actions. Security & Emergency Response: Ensure a safe, compliant, and secure working environment by working with the Office Services & Talent teams to help manage health and safety protocols, security access, and emergency procedures, processes and communications.

Operational & Facility Management

People Management: Provide leadership, mentorship, and day-to-day management for the office services team, including the receptionist and office manager, to foster their professional growth and operational excellence. Facility & Vendor Management: Managing the physical workspace, managing relationships with landlords and external vendors for maintenance, repairs, and utilities to ensure high-quality standards are met. Onboarding & Offboarding Logistics: Partner with the Talent team to manage the logistics/equipment collection for departing employees.

Event Experience Management

End-to-End Event Execution: Brainstorm, plan, and execute agency-wide events—ranging from casual weekly happy hours and team-building sessions to major holiday parties and panels with key stakeholders. Event Consulting: Partner with agency stakeholders to help plan team events. Have a deep understanding of logistics required to execute the teams’ vision and be day-of support for the events to help ensure it will run smoothly. Budget & Logistics Ownership: Source vendors, coordinate catering, negotiate contracts, and manage event budgets effectively to deliver exceptional experiences within established financial parameters.

Technology & Process Innovation

Workplace Tech Super-User: Maintain and optimize office services platforms (e.g., room booking systems, digital signage/displays, and facility tracking apps). Process Automation: Liaise with other office services team member(s), as well as end users and other key stakeholders to identify gaps. Proactively research and implement new workplace technologies, apps, and AI tools to create efficiencies, and enhance the overall employee experience. Insights & Reporting: Act as the "ears and voice" of the office, gathering staff feedback to implement actionable improvements. Pull and analyze weekly office attendance and engagement reports for leadership. Financial Management: Manage the workplace operations budget, tracking expenses and identifying opportunities for cost optimization without compromising the employee experience.

Qualifications

Experience: 3–5 years of experience in workplace management, high-touch hospitality, corporate operations, or event planning. Leadership Skills: Proven ability to take ownership of projects, manage budgets effectively, and oversee office services team and diverse event stakeholders. (Employee resource groups, agency event committees, social committee, talent team, etc). Communication: Exceptional written and verbal communication skills with a knack for storytelling and delivering information with personality and an on-brand voice. Tech-Savvy: Highly proficient in office management software and communication tools, with a strong curiosity for leveraging AI and new platforms to optimize processes. Adaptability: A proactive, solution-oriented mindset capable of thriving in a fast-paced, dynamic creative environment. Strategic Project Management: Proven experience in cross-functional project management and financial oversight within a corporate or creative environment. Problem solving: Be able to navigate and solve complex, and sometimes urgent, challenges.

Transparency matters to us. For this role, you can expect a salary between [$75,000 – $95,000] annually, depending on experience.

Status: Existing vacancy

What’s in it for you:

We Value The ‘whole You’

An innovative and entrepreneurial work environment that promotes ingenuity and individuality - with the best of colleagues, and the best of clients Generous Vacation starting at 3 weeks + 1 extra week over the holidays Agency summer days (exact policy differs per campus and agency) Modern, open co-working spaces with coffee & snack bars, located in great city neighborhoods, close to shops and restaurants and easy access to public transport Dogs allowed, dedicated Play Room to support families and Private wellness room (in select offices) Team social events - holiday parties, seasonal gatherings, weekly happy hours, inspiring speakers and more!

We are obsessed with learning and being better humans

In-house learning & development sessions and annual career and growth conversations’ Access to internal network of opportunities across all agencies Internal EDI group(s), programs & initiatives across Plus Company and opportunities to be involved in employee resource group(s)

Check out our EDI report here to learn more about our work and commitment towards equity.

We invest in your health and wellness:

Flexible benefits to support your individual lifestyle and life stage – with access to a personal wellness spending account you can use for a wide range of wellness expenses, including gym membership fees, pet care, education expenses, and much more! Comprehensive mental health support including access to a virtual mental health therapy clinic providing you with personalized therapist guided iCBT programs and live therapy, access to health clinicians 24/7, and a holistic array of other health and wellness resources to support you and your family. Dedicated play rooms for days you need to bring the kids and health and wellness rooms when you need a place to get grounded. A responsible sick & personal absence days policy designed so you don't have to worry the moment a personal obligation or emergency arises. Maternity leave top up program.

Expiry Date Notice: This job description expires on (09/07/26)

We’re humbled by the number of talented people who apply to work with us every day. And, we thank each and every one of you. Truly. We’ll reach out directly to those we’d like to meet for an interview.

To ensure a fair and consistent evaluation for all candidates, our interviewers are supported by an AI tool that securely takes notes during the conversation

Creating meaningful work means embracing different perspectives. We are an equal opportunity employer and do not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation. Not only are these provisions protected by provincial and federal law, embracing difference is what makes Plus Company what it is—and we wouldn’t have it any other way. We pride ourselves on our inclusive and accessible workplace. If you need any accommodations during the interview process to make it work for you, let us know.

By joining, you become part of Plus Company, a unique partnership of forward-thinking creative agencies. As a network, we unabashedly believe anything is possible. Why? Because possibility is what powers the big dreams and limitless drive of an entrepreneur. And entrepreneurial agencies are what we’re made of. A whole network of them.

Employee & Job Applicants Privacy Notice

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