Operations Associate - Alia
About the role
About Us The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. About Alia by Dotdigital: Alia is a popup and engagement platform built for Shopify and e-commerce brands helping, merchants grow their email and SMS lists and drive more revenue from their existing traffic. We were bootstrapped to $10M+ ARR and 4,000+ merchant customers before being acquired by Dotdigital, a global marketing automation leader. We’re now scaling as part of a bigger platform, with the speed and hustle of a startup team. About the Role We're hiring an Operations Associate to own structured, repeatable work across finance operations, hiring operations, vendor management, and general business operations at Alia. You'll be a key part of keeping the day-to-day engine of the company running smoothly as we scale post-acquisition. This is a great opportunity for someone who wants real ownership inside a fast-growing, recently acquired B2B SaaS company, and who is excited to build process, not just follow one. What You'll Do Maintain spend and budget tracking spreadsheets. Coordinate interview scheduling across candidates and the hiring team. Maintain candidate pipeline tracking, including status updates and follow-ups. Prepare and organize hiring materials such as job descriptions, assessment documents, and offer letter drafts. Track SOW (Statement of Work) completion status and follow up with vendors and contractors. Maintain a log of active contracts, renewal dates, and payment signatories. Support calendar management and light logistics coordination for the Head of Operations. Keep internal documentation (Notion) organized and up to date. Take on ad hoc research, reporting, and data entry as needed About You 2+ years of experience in an operations role at a fast-paced company; startup experience strongly preferred. Fluent in written and spoken English. Willing and able to work EST hours, regardless of home country. Comfortable using spreadsheets beyond basic data entry, including formulas. High attention to detail and reliable follow-through on recurring tasks without heavy oversight. Comfortable handling financial and business data with discretion. A self-starter who wants to learn, works hard, and leans into ambiguity as scope shifts. Interest in ecommerce, Shopify, SaaS, or marketing technology is a plus. Compensation & Growth $2,000-$3,000 USD per month, based on experience and location. Opportunity to grow alongside a team that has recently gone through a successful acquisition and is scaling quickly. Direct exposure to the operating rhythm of a company post-acquisition, with the opportunity to take on increasing ownership as the role and team grow. Location Remote - Canada, Mexico, Colombia, Costa Rica, Philippines, Australia, or India Compensation $2,000-$3,000 USD per month Experience 2+ years Working Hours EST Hours
About dotdigital
Founded in a London pub in 1999, we’ve come a long way to get here. Today, Dotdigital has over 400 employees and offices across six continents. Dotdigital’s easy-to-use marketing automation platform combines powerful technology with passionate people to deliver an unbeatable service.
Our platform has continued to innovate to meet the demands of the data-driven world whose brands and consumers expect seamless, relevant, instantaneous connections wherever they are, whenever.
In our efforts to pre-empt customers’ needs, we’ve expanded far beyond the capabilities of a simple email provider. We’ve added channels, features, and integrations to our platform, year on year, until becoming a cross-channel marketing automation platform with powerful capabilities.
Whether you are a developer, customer service specialist, digital designer or marketer, Dotdigital hires across a broad spectrum of skills and we never stop hiring!
Our HQ office is based in London Bridge with other offices in East Croydon and Manchester in the UK. Our international offices include New York, Cape Town, Sydney and Melbourne. We also have remote employees working globally.
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Operations Associate - Alia
About the role
About Us The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. About Alia by Dotdigital: Alia is a popup and engagement platform built for Shopify and e-commerce brands helping, merchants grow their email and SMS lists and drive more revenue from their existing traffic. We were bootstrapped to $10M+ ARR and 4,000+ merchant customers before being acquired by Dotdigital, a global marketing automation leader. We’re now scaling as part of a bigger platform, with the speed and hustle of a startup team. About the Role We're hiring an Operations Associate to own structured, repeatable work across finance operations, hiring operations, vendor management, and general business operations at Alia. You'll be a key part of keeping the day-to-day engine of the company running smoothly as we scale post-acquisition. This is a great opportunity for someone who wants real ownership inside a fast-growing, recently acquired B2B SaaS company, and who is excited to build process, not just follow one. What You'll Do Maintain spend and budget tracking spreadsheets. Coordinate interview scheduling across candidates and the hiring team. Maintain candidate pipeline tracking, including status updates and follow-ups. Prepare and organize hiring materials such as job descriptions, assessment documents, and offer letter drafts. Track SOW (Statement of Work) completion status and follow up with vendors and contractors. Maintain a log of active contracts, renewal dates, and payment signatories. Support calendar management and light logistics coordination for the Head of Operations. Keep internal documentation (Notion) organized and up to date. Take on ad hoc research, reporting, and data entry as needed About You 2+ years of experience in an operations role at a fast-paced company; startup experience strongly preferred. Fluent in written and spoken English. Willing and able to work EST hours, regardless of home country. Comfortable using spreadsheets beyond basic data entry, including formulas. High attention to detail and reliable follow-through on recurring tasks without heavy oversight. Comfortable handling financial and business data with discretion. A self-starter who wants to learn, works hard, and leans into ambiguity as scope shifts. Interest in ecommerce, Shopify, SaaS, or marketing technology is a plus. Compensation & Growth $2,000-$3,000 USD per month, based on experience and location. Opportunity to grow alongside a team that has recently gone through a successful acquisition and is scaling quickly. Direct exposure to the operating rhythm of a company post-acquisition, with the opportunity to take on increasing ownership as the role and team grow. Location Remote - Canada, Mexico, Colombia, Costa Rica, Philippines, Australia, or India Compensation $2,000-$3,000 USD per month Experience 2+ years Working Hours EST Hours
About dotdigital
Founded in a London pub in 1999, we’ve come a long way to get here. Today, Dotdigital has over 400 employees and offices across six continents. Dotdigital’s easy-to-use marketing automation platform combines powerful technology with passionate people to deliver an unbeatable service.
Our platform has continued to innovate to meet the demands of the data-driven world whose brands and consumers expect seamless, relevant, instantaneous connections wherever they are, whenever.
In our efforts to pre-empt customers’ needs, we’ve expanded far beyond the capabilities of a simple email provider. We’ve added channels, features, and integrations to our platform, year on year, until becoming a cross-channel marketing automation platform with powerful capabilities.
Whether you are a developer, customer service specialist, digital designer or marketer, Dotdigital hires across a broad spectrum of skills and we never stop hiring!
Our HQ office is based in London Bridge with other offices in East Croydon and Manchester in the UK. Our international offices include New York, Cape Town, Sydney and Melbourne. We also have remote employees working globally.