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Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

SUMMARY

The Payroll Supervisor works closely with the Corporate Payroll Manager to ensure the accurate, timely, and compliant delivery of payroll services across the organization. This role provides hands-on leadership to the payroll team and is responsible for overseeing full-cycle payroll processing, auditing, benefits reconciliation, and continuous improvement of payroll processes.

The successful candidate will bring strong technical payroll expertise, proven leadership skills, and experience supporting both unionized and non-unionized employee groups in a fast-paced, deadline-driven environment.

RESPONSIBILITIES

Payroll Operations & Compliance

• Coordinate and oversee the timely and accurate processing of payroll, ensuring the integrity of all payroll data prior to final submission.
• Review and validate all payroll records, including earnings, deductions, benefits, and garnishments, before processing.
• Ensure compliance with all applicable federal, provincial/state, and local payroll legislation across Canada and the United States.
• Maintain awareness of payroll legislation across Canada. US legislative awareness is an asset.
• Analyze payroll discrepancies and complex issues, providing appropriate and timely resolutions.

Team Leadership & Supervision

• Lead, coach, and support payroll team members, managing day-to-day workload, priorities, and performance.
• Provide guidance and hands-on support during high-volume processing periods, audits, and year-end activities.
• Act as a temporary back-up for payroll team members in Canada and the US during vacation or absence periods, as required.

Systems, Reporting & Process Improvement

• Implement, maintain, and review payroll data processing systems, ensuring accuracy, controls, and efficiency.
• Support payroll implementations and integrations related to system changes, acquisitions, or organizational growth.
• Prepare and review statistical reports, payroll summaries, and benefit-related statements for internal stakeholders.
• Perform reconciliation of group insurance and benefit programs.
• Assist with year-end payroll activities, including reconciliations, reporting, and government submissions.
• Support internal and external audits by providing documentation, explanations, and issue resolution as needed

Employee & Stakeholder Support

• Serve as a key payroll contact for unionized and non-unionized employees, responding to inquiries with professionalism and discretion.
• Escalate potential service issues, risks, or compliance concerns to the Corporate Payroll Manager in a timely manner.
• Collaborate closely with HR, Finance, and other internal partners to ensure payroll accuracy and alignment.

REQUIRED EXPERIENCE & QUALIFICATIONS

• Minimum 5 years of experience in a similar role, with hands-on responsibility for full payroll cycle processing.
• Experience with Ceridian Dayforce HRIS is a must.
• Proven experience processing Canadian payroll. US payroll processing experience is a definite asset.
• Excellent knowledge of payroll rules, legislation, and compliance standards.
• Demonstrated experience supporting system implementations or integrations is an asset.
• Strong leadership, coaching, and people management skills.
• Highly detail-oriented with strong analytical and problem-solving capabilities.
• Ability to manage multiple priorities and high-volume workloads in a time-sensitive environment.
• Strong organizational skills with the ability to adapt quickly to change.
• High level of discretion when handling confidential and sensitive payroll information.
• Proficiency with Microsoft Office, including Excel.
• Fully bilingual in English and French (spoken and written).

EDUCATION & CERTIFICATIONS

• Completion of payroll-related courses.
• Member of the Canadian Payroll Association (CPA) preferred or in progress.

WORK ENVIRONMENT

• Hybrid 3-Days in office required in Lachine, Quebec.
• Fast-paced environment with tight deadlines.

The position holder will be required to communicate regularly with clients, management and colleagues located outside Quebec as part of work and case follow-ups. An advance level of spoken and written English is required

Why Join Us

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Medical, dental, and vision coverage for you and your family
• Life and disability insurance
• Wellness programs to support your family’s well-being
• A Retirement Savings Program with a company match
• Company team wear allowance
• Employee Appreciation Day
• Company sponsored social events
• Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.