Analyst, Program Delivery
About the role
Are you a detail-oriented problem solver who enjoys working with data? Do you thrive in a fast-paced environment where no two days look exactly the same? Do you enjoy collaborating across teams on high-impact initiatives? If so, we have an exciting role for you!
McLean & Company is the fastest growing advisory firm in the world. We are looking for an Analyst, Program Delivery to help us grow to the next level and meet the growing demand for our services. In this role, you’ll work with internal teams and external clients to support the delivery and continuous improvement of external client-facing facilitated programs designed for organizations, HR professionals and leaders
Why McLean & Company? McLean is a place where your voice will be heard – a place where you will see the impact of your work with our 30,000+ members. It is a place where you will find community and collaboration, where you will work with diverse individuals with their own unique stories and experiences. McLean is a place where success is celebrated by the whole team – a place where you are encouraged to stretch and grow.
Location: Remote within Canada. Flex of hours may occasionally be required to accommodate clients in other time zones.
Position Purpose
The Analyst, Program Delivery is a key member of the Operations team, working closely with Sales and Program Delivery to collect, analyze and report on data related to McLean programs, including workshops, training and coaching. This role also supports the coordination and delivery of McLean client engagements as needed.
Key Responsibilities
As the Analyst, Program Delivery, you will:
Work across teams to ensure accurate tracking of client entitlements and credits in Salesforce. Analyze usage data to identify trends, uncover opportunities, answer business questions, and drive operational excellence. Play a key role in understanding the client experience by collecting feedback, managing surveys, identifying themes and surfacing insights to improve program offerings. Leverage data storytelling and visualization techniques to develop impactful monthly and annual reports in PowerPoint for delivery teams and leadership. Conduct ad hoc data analysis to uncover insights, support decision-making, and help solve complex business challenges. Support the calculation of variable compensation for delivery teams including commissions and bonuses. Represent the business in technology enhancements, dashboard builds and AI projects. Serve as a trusted resource for Excel, data analysis, reporting, and dashboard troubleshooting. As needed, support program logistics, including monitoring a shared inbox, assigning resources, preparing statements of work, and coordinating with clients. As needed, provide in-session support for client engagements, including workshops and training.
Essential
Experience analyzing data and translating insights into clear, actionable reports and recommendations. Intermediate to advanced proficiency in Microsoft Excel, including data analysis, reporting, and troubleshooting. Experience working with CRM platforms; Salesforce experience is considered an asset. Strong client-service mindset with a proven ability to build relationships and collaborate effectively across cross-functional teams. Excellent written and verbal communication skills, with the ability to present complex information in a clear and actionable way. Exceptional attention to detail and commitment to data accuracy. Demonstrated problem-solving, critical thinking, and decision-making abilities. Self-motivated and adaptable, with the ability to manage competing priorities in a fast-paced, deadline-driven environment. Proficiency with Microsoft 365, including Outlook, Word, and PowerPoint. 3+ years of relevant work experience in an analytical, operational, or business support role.
Desirable
Salesforce experience Gainsight experience Power BI and/or Power Automate experience Bachelor’s degree in business, analytics, or a related field
McLean & Company, a division of Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.
About Bicycle Health
There’s a moment you realize that you can’t continue like this. You want better days, better relationships, and more possibilities.
When you’re in the depths of opioid use disorder (OUD), it takes strength and courage to act on that moment. At Bicycle Health, we believe that choosing to start recovery creates hope in the face of hardship.
With us, your care begins as soon as you reach out. Most patients get an appointment on the same day or the day after. Our personalized care and medication plans offer professional support and suboxone to control withdrawal. On your best days and your worst days, we’re always here for you.
About 95% of patients end problematic opioid use within just one week. And 88% of patients who have been in care with us for a year or more see positive outcomes including easier days, steady employment, and healthier relationships.
No one does this alone. Our community of doctors, care providers, and support groups are available every day. With regular check-ins, we’ll work with you to update your care as you make progress.
We know that with the right treatment, you can overcome OUD and build a life you love.
Similar Jobs
Analyst, Program Delivery
About the role
Are you a detail-oriented problem solver who enjoys working with data? Do you thrive in a fast-paced environment where no two days look exactly the same? Do you enjoy collaborating across teams on high-impact initiatives? If so, we have an exciting role for you!
McLean & Company is the fastest growing advisory firm in the world. We are looking for an Analyst, Program Delivery to help us grow to the next level and meet the growing demand for our services. In this role, you’ll work with internal teams and external clients to support the delivery and continuous improvement of external client-facing facilitated programs designed for organizations, HR professionals and leaders
Why McLean & Company? McLean is a place where your voice will be heard – a place where you will see the impact of your work with our 30,000+ members. It is a place where you will find community and collaboration, where you will work with diverse individuals with their own unique stories and experiences. McLean is a place where success is celebrated by the whole team – a place where you are encouraged to stretch and grow.
Location: Remote within Canada. Flex of hours may occasionally be required to accommodate clients in other time zones.
Position Purpose
The Analyst, Program Delivery is a key member of the Operations team, working closely with Sales and Program Delivery to collect, analyze and report on data related to McLean programs, including workshops, training and coaching. This role also supports the coordination and delivery of McLean client engagements as needed.
Key Responsibilities
As the Analyst, Program Delivery, you will:
Work across teams to ensure accurate tracking of client entitlements and credits in Salesforce. Analyze usage data to identify trends, uncover opportunities, answer business questions, and drive operational excellence. Play a key role in understanding the client experience by collecting feedback, managing surveys, identifying themes and surfacing insights to improve program offerings. Leverage data storytelling and visualization techniques to develop impactful monthly and annual reports in PowerPoint for delivery teams and leadership. Conduct ad hoc data analysis to uncover insights, support decision-making, and help solve complex business challenges. Support the calculation of variable compensation for delivery teams including commissions and bonuses. Represent the business in technology enhancements, dashboard builds and AI projects. Serve as a trusted resource for Excel, data analysis, reporting, and dashboard troubleshooting. As needed, support program logistics, including monitoring a shared inbox, assigning resources, preparing statements of work, and coordinating with clients. As needed, provide in-session support for client engagements, including workshops and training.
Essential
Experience analyzing data and translating insights into clear, actionable reports and recommendations. Intermediate to advanced proficiency in Microsoft Excel, including data analysis, reporting, and troubleshooting. Experience working with CRM platforms; Salesforce experience is considered an asset. Strong client-service mindset with a proven ability to build relationships and collaborate effectively across cross-functional teams. Excellent written and verbal communication skills, with the ability to present complex information in a clear and actionable way. Exceptional attention to detail and commitment to data accuracy. Demonstrated problem-solving, critical thinking, and decision-making abilities. Self-motivated and adaptable, with the ability to manage competing priorities in a fast-paced, deadline-driven environment. Proficiency with Microsoft 365, including Outlook, Word, and PowerPoint. 3+ years of relevant work experience in an analytical, operational, or business support role.
Desirable
Salesforce experience Gainsight experience Power BI and/or Power Automate experience Bachelor’s degree in business, analytics, or a related field
McLean & Company, a division of Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.
About Bicycle Health
There’s a moment you realize that you can’t continue like this. You want better days, better relationships, and more possibilities.
When you’re in the depths of opioid use disorder (OUD), it takes strength and courage to act on that moment. At Bicycle Health, we believe that choosing to start recovery creates hope in the face of hardship.
With us, your care begins as soon as you reach out. Most patients get an appointment on the same day or the day after. Our personalized care and medication plans offer professional support and suboxone to control withdrawal. On your best days and your worst days, we’re always here for you.
About 95% of patients end problematic opioid use within just one week. And 88% of patients who have been in care with us for a year or more see positive outcomes including easier days, steady employment, and healthier relationships.
No one does this alone. Our community of doctors, care providers, and support groups are available every day. With regular check-ins, we’ll work with you to update your care as you make progress.
We know that with the right treatment, you can overcome OUD and build a life you love.