Capability & Quality Lead
Avantages principaux
About the role
About Us
Southern Cross Health Insurance is shaping a healthier Aotearoa New Zealand. Our purpose is simple: empowering our members to live well for longer. We're here to give peace of mind through timely access to quality care, inspire healthier living, and lead positive change across the health system. As a New Zealand-owned, member-based organisation, we're building a future where wellbeing is at the heart of everything we do -- delivering exceptional value for our members and creating an environment where our people thrive.
Now is an exciting time to join us. You'll be part of a high-performing, values-driven team where people are at the heart of everything we do -- and in return for your talent, you'll have the opportunity to grow, make an impact, and be proud of the difference your work makes.
About The Role
We're looking for an experienced Capability & Quality Lead to reimagine and modernise how our people learn, perform and deliver for Members. This is a pivotal opportunity to set the direction for capability development and quality across Member Services by introducing modern adult learning practices, building scalable blended learning solutions, and using data and insight to lift productivity, consistency and outcomes for both Members and employees. You'll challenge traditional, manual ways of working and build practical, future-focused approaches that support learning in the flow of work.
Lead the strategy and ongoing development of our capability and quality functions, acting as subject matter expert for adult learning, instructional design, coaching and quality assurance Reimagine learning, onboarding and quality approaches, designing blended solutions that combine self-directed online learning, practical application, coaching and facilitated development Define and maintain capability and quality standards that improve consistency and support sound judgement across the team Analyse quality, performance and employee data to identify trends, root causes and emerging priorities, and turn insight into practical action Lead and develop specialist teams across learning and development, onboarding and quality assurance Partner with leaders across Member Services to identify capability gaps, quality risks and performance opportunities, and support the business through change
About You
Strong leadership experience, with the ability to coach, challenge and develop high-performing specialist teams Experience modernising or transforming learning, capability or quality functions Strong instructional design experience, including digital and self-directed learning A sound understanding of modern adult learning principles and how people build and retain capability Deep expertise in learning, capability development, coaching, onboarding or quality assurance The confidence to set standards, challenge traditional approaches and influence senior stakeholders The ability to identify themes and trends from data, quality results and operational performance A creative and curious mindset, with the ability to translate emerging practices into practical solutions Experience using learning technologies or learning management platforms to improve access and engagement A continuous improvement mindset focused on measurable improvements in productivity, quality and Member and employee outcomes
Our values who we are and what's important to us.
Ngākau nui. Āhurutanga. Tikanga.
Join a team that's always there, always real, always true. If you thrive in a purpose-driven, diverse and supportive culture, we think you'll love working with us.
What We Offer You
five days of wellbeing leave per year (pro-rated for part-timers) health insurance for you and your immediate whānau life insurance cover and discounts on pet and travel insurance extra parental leave benefits and financial wellbeing support ability to participate in our workplace wellbeing programme
But that's not all. If you need more time to support your whānau, we offer work-life balance, a hybrid environment and each year you have a volunteer day to spend with your team contributing to a cause or community of your choice.
We are proud to have taken the Pride Pledge, reflecting our commitment to inclusion and belonging. We also facilitate an active, employee‑led Diversity, Equity and Inclusion Forum, which includes our Rainbow Network, Māori Network, Pasifika Collective, and Neurodiversity and Whānau Support networks.
If you share our commitment and passion, we'd love to hear from you.
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Capability & Quality Lead
Avantages principaux
About the role
About Us
Southern Cross Health Insurance is shaping a healthier Aotearoa New Zealand. Our purpose is simple: empowering our members to live well for longer. We're here to give peace of mind through timely access to quality care, inspire healthier living, and lead positive change across the health system. As a New Zealand-owned, member-based organisation, we're building a future where wellbeing is at the heart of everything we do -- delivering exceptional value for our members and creating an environment where our people thrive.
Now is an exciting time to join us. You'll be part of a high-performing, values-driven team where people are at the heart of everything we do -- and in return for your talent, you'll have the opportunity to grow, make an impact, and be proud of the difference your work makes.
About The Role
We're looking for an experienced Capability & Quality Lead to reimagine and modernise how our people learn, perform and deliver for Members. This is a pivotal opportunity to set the direction for capability development and quality across Member Services by introducing modern adult learning practices, building scalable blended learning solutions, and using data and insight to lift productivity, consistency and outcomes for both Members and employees. You'll challenge traditional, manual ways of working and build practical, future-focused approaches that support learning in the flow of work.
Lead the strategy and ongoing development of our capability and quality functions, acting as subject matter expert for adult learning, instructional design, coaching and quality assurance Reimagine learning, onboarding and quality approaches, designing blended solutions that combine self-directed online learning, practical application, coaching and facilitated development Define and maintain capability and quality standards that improve consistency and support sound judgement across the team Analyse quality, performance and employee data to identify trends, root causes and emerging priorities, and turn insight into practical action Lead and develop specialist teams across learning and development, onboarding and quality assurance Partner with leaders across Member Services to identify capability gaps, quality risks and performance opportunities, and support the business through change
About You
Strong leadership experience, with the ability to coach, challenge and develop high-performing specialist teams Experience modernising or transforming learning, capability or quality functions Strong instructional design experience, including digital and self-directed learning A sound understanding of modern adult learning principles and how people build and retain capability Deep expertise in learning, capability development, coaching, onboarding or quality assurance The confidence to set standards, challenge traditional approaches and influence senior stakeholders The ability to identify themes and trends from data, quality results and operational performance A creative and curious mindset, with the ability to translate emerging practices into practical solutions Experience using learning technologies or learning management platforms to improve access and engagement A continuous improvement mindset focused on measurable improvements in productivity, quality and Member and employee outcomes
Our values who we are and what's important to us.
Ngākau nui. Āhurutanga. Tikanga.
Join a team that's always there, always real, always true. If you thrive in a purpose-driven, diverse and supportive culture, we think you'll love working with us.
What We Offer You
five days of wellbeing leave per year (pro-rated for part-timers) health insurance for you and your immediate whānau life insurance cover and discounts on pet and travel insurance extra parental leave benefits and financial wellbeing support ability to participate in our workplace wellbeing programme
But that's not all. If you need more time to support your whānau, we offer work-life balance, a hybrid environment and each year you have a volunteer day to spend with your team contributing to a cause or community of your choice.
We are proud to have taken the Pride Pledge, reflecting our commitment to inclusion and belonging. We also facilitate an active, employee‑led Diversity, Equity and Inclusion Forum, which includes our Rainbow Network, Māori Network, Pasifika Collective, and Neurodiversity and Whānau Support networks.
If you share our commitment and passion, we'd love to hear from you.