Total Compensation & HR Systems

Human Resources

Position number: 36953

Date posted: May 13, 2026

Job details

Benefits Operations Lead - Level 6 (EMAPS)

Continuing Full-Time

Full-time:

Yes

Permanent:

Yes

Work schedule:

35 Hours/week (Monday to Friday, 8:30 am to 4:30 pm)

Salary:

$36.28 to $50.79 per hour ($66,029.60 to $92,437.80 per annum)

Expected Start Date

June 8, 2026

Trial/Probation period:

1820 hours worked

For more information please contact: Kim Middagh - kim.middagh@umanitoba.ca

Qualifications

MINIMUM FORMAL EDUCATION/TRAINING:

• Post-secondary education in Human Resources, Business Administration, or related field is required.
• Professional designation such as CEBS or GBA is preferred.

EXPERIENCE:

• Minimum 5 years of directly related benefits experience or related role in a large dynamic organization is required.
• Supervisory or leadership experience is preferred.
• An acceptable equivalent combination of education and experience may be considered.

SKILLS AND ABILITIES:

• Proficiency in data analysis, reporting tools, and benefits systems is required.
• Excellent organizational, prioritizing, communication and interpersonal skills required.
• Attention to detail, strong technical, analytical and problem-solving skills are required.
• Ability to work in a team environment is required.
• Satisfactory work record, including satisfactory attendance and punctuality, is required.

Key responsibilities

• Oversee day-to-day benefits operations including life insurance claims, long-term disability (LTD) claims, and leave of absence (LOA) processes.
• Monitor and manage benefit workflows to ensure timely and accurate processing.
• Identify opportunities for process improvements and assist in implementation.
• Provide vacation and peak-time coverage across all benefits positions.
• Conduct LTD benefit payment audits and manage related data.
• Perform VIP benefit data audits and troubleshoot discrepancies.
• Create, modify, and maintain reports related to benefits data.
• Collaborate with insurers and internal units (UM) on data audits and issue resolution.
• Approve electronic fund transfers (EFTs), journal entries, and working papers, where applicable.
• Support annual financial adjustments including:
  • Basic Earnings Level (BEL) increases
  • LTD maximum increases
  • Employer administrative fee increases
  • Group Term Life (GFT Life) increases
  • Annual LTD cost-of-living adjustments (COLA)
• Review eligibility for casual, seasonal, and sessional employees.
• Manage LOA invoicing processes and ensure accuracy.
• Respond to complex employee inquiries and benefit-related situations.
• Act as a resource and escalation point for benefits staff.
• Assist with benefit enrollment, changes, and retirement plan administration.
• Communicate benefit information clearly and effectively to employees.
• Ensure compliance with employment laws, union agreements, and internal policies.
• Participate in the review and development of benefit policies and procedures.
• Support implementation of plan design and workflow changes.
• Assist in preparing benefits-related reports for leadership.
• Liaise with insurance providers and vendors to resolve issues and optimize offerings.
• Other duties as assigned.

Additional information

The University of Manitoba is committed to the principles of equity, diversity & inclusion and to promoting opportunities in hiring, promotion and tenure (where applicable) for systemically marginalized groups who have been excluded from full participation at the University and the larger community including Indigenous Peoples, women, racialized persons, persons with disabilities and those who identify as 2SLGBTQIA+ (Two Spirit, lesbian, gay, bisexual, trans, questioning, intersex, asexual and other diverse sexual identities).

If you require accommodation supports during the recruitment process, please contact UM.Accommodation@umanitoba.ca or 204-474-7195. Please note this contact information is for accommodation reasons only.

Application materials, including letters of reference, will be handled in accordance with the protection of privacy provisions of "The Freedom of Information and Protection of Privacy Act" (Manitoba). Please note that curriculum vitae will be provided to participating members of the search process.